Shipping Policy

Last updated: May 23, 2025

Thank you for shopping at our handmade store. Each product is carefully crafted by hand, so shipping times may vary depending on production and order volume.

1. Processing Time

All orders are processed within:

• 2 to 7 business days (handmade preparation time)

During high demand periods, processing may take a little longer, but we will always keep you informed.

2. Shipping Time

Once your order is ready and shipped:

• Domestic shipping: 2 to 5 business days
• International shipping: 7 to 20 business days (depending on destination)

Delivery times are estimates and may vary due to customs, weather, or courier delays.

3. Shipping Methods

We work with reliable shipping carriers to ensure safe and timely delivery of your handmade items.

4. Shipping Costs

Shipping fees are calculated at checkout based on:

• Destination
• Weight of package
• Shipping method chosen

Sometimes we may offer free shipping promotions.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email so you can follow your package in real time.

6. Delays & Issues

We are not responsible for delays caused by:

• Customs processing
• Carrier delays
• Incorrect address provided by the customer

If your order is significantly delayed, contact us and we will help you resolve the issue.

7. Incorrect Address

Please make sure your shipping details are correct. We are not responsible for lost packages due to incorrect or incomplete addresses.

8. Lost or Damaged Packages

If your package arrives damaged or does not arrive:

• Contact us within 7 days of delivery date (or expected delivery date)
• We will review the case and offer a replacement or solution when applicable

9. Contact Us

For any shipping questions or concerns:

Email: catherinekamal817@email.com
Store Name: Total Maine

We appreciate your support and patience as each item is made with care and attention to detail.